Shipping Policy SOP

Store Policies – Lineage Supply Co.

1. SHIPPING POLICY
We ship straight from trusted global and U.S. suppliers to get you quality gear at affordable prices. Most orders are processed within 2–5 business days. Delivery usually takes 7–15 business days depending on your location and the item.

Once your order ships, we’ll send a tracking number. Delays can happen — we’ll always do our best to keep you updated and taken care of.

2. RETURN & REFUND POLICY
We want you to love what you order. If your item is damaged, defective, or not what you expected, contact us within 14 days of delivery.

To be eligible for a return:

  • The item must be unused and in original condition.

  • Returns must be approved before sending anything back.

We don’t cover return shipping unless it was our mistake. Refunds are issued to your original payment method after we process your return.

Email: support@lineagesupplyco.com
Include your order number, photos (if needed), and we’ll take care of you.

3. PRIVACY POLICY
We respect your privacy — period.
Any info you provide (like your name, email, or shipping address) stays safe with us. We only use it to fulfill orders, contact you if needed, or send you exclusive deals if you subscribe.

We do not sell, rent, or share your info with any third parties.

Our website uses basic cookies and tools to help improve your experience. You’re in control — and always protected.

4. TERMS OF SERVICE
When you shop with Lineage Supply Co., you agree to:

  • Provide accurate info when ordering

  • Use our site respectfully and lawfully

  • Understand that product availability and pricing may change

We reserve the right to cancel any order if we detect fraudulent or suspicious activity.